Role: Technical Support Associate / Technical Support Engineer (Service Desk)
Company Name: Mphasis Ltd
Who are we looking for?
Freshers with excellent communication skill can also apply
Candidates with excellent communication skills (English) and customer handling skills. Should possess technical knowledge and troubleshooting skills. Should be willing to work in shifts.
Operating the computer, OS and Knowledge base navigation
Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Use of Ticketing tool
Active listening and probing skills
Effective Business Communication
Attitude to feedback/willing to learn
Positive attitude to change
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(Technical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Stratosphere IT Services continues to work towards providing customers with a complete and integrated talent management solution and meet temporary, contract and permanent needs of clients in the respective geographical areas through a cohesive blend of services and expertise in this space.
Recruiter Name:Sharleen Nagi
Contact Company:Stratosphere IT Services Pvt. Ltd.