Job Opening in Mphasis for International Voice Technical Support

- 3 Years

Job Description

Job Description
Role: Technical Support Associate / Technical Support Engineer (Service Desk)
Company Name: Mphasis Ltd
Location: Pune
Who are we looking for?
Freshers with excellent communication skill can also apply

Candidates with excellent communication skills (English) and customer handling skills. Should possess technical knowledge and troubleshooting skills. Should be willing to work in shifts.

Technical Skills:
Operating the computer, OS and Knowledge base navigation
MS Office
Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Process Skills:
Use of Ticketing tool
Active listening and probing skills
Email Etiquette
Behavioral Skills:
Effective Business Communication
Attitude to feedback/willing to learn
Positive attitude to change
Team Player
Any Graduate

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Stratosphere IT Services Pvt. Ltd.
Stratosphere IT Services helps to get your development up to speed with the latest technologies. In an environment where technology is constantly evolving, it's important that your staff stay current and up to date.

Stratosphere IT Services continues to work towards providing customers with a complete and integrated talent management solution and meet temporary, contract and permanent needs of clients in the respective geographical areas through a cohesive blend of services and expertise in this space.
View Contact Details+

Recruiter Name:Sharleen Nagi

Contact Company:Stratosphere IT Services Pvt. Ltd.